Return Policy

How to Report an Issue

If your order arrives damaged or faulty, please contact us within 30 days of delivery at hello@thesquigglesociety.com with your order number and a photo of the issue.

What We Can Help With

Because of the nature of our subscription and creative products, we only accept returns or issue refunds for items that arrive damaged or defective.

We're Unable to Offer Returns or Refunds If:

• You've changed your mind
• The box or items have been opened or used (unless they are damaged or incomplete)
• You received your box as part of a subscription and it arrived in good condition

Approved Returns & Refunds

If your return or refund is approved, we'll arrange either a replacement or a refund to your original payment method within 14 days.

Your Statutory Rights

Your statutory rights are not affected by this policy. Under the Consumer Rights Act 2015, if your goods are faulty you have the right to a full refund within 30 days of receiving them. This applies even if the box has been opened. Under the Consumer Contracts Regulations 2013, you also have a 14-day right to cancel an online order from the date you receive it, provided the goods have not yet been used or opened.

If you're unsure whether your situation is covered, please contact us and we'll tell you honestly what we can do.

Our Promise

We're a small business and we genuinely want you to feel looked after. If you're unsure about anything, please do reach out and we'll always try our best to help.

Contact Us